World’s largest manufacturer of Oriented Strand Board asks for more Craftsman!
World’s largest OSB manufacturer has a 20 year relationship with Craftsman Specialty for specialized cutting and processing services. Due to successful sales efforts demand for a variety of products climbs by over 50% in a matter of a few months leaving service levels stressed and possible loss of recently gained customers.
Within 30 days Craftsman Specialty reviews the need, implements a plan to meet the 50% rise in demand and further 50% capacity increase should the sales trend continue. In addition Craftsman enables the volumes to fluctuate monthly should the demand soften. Using flexible shifting and cross-training lead times to customers return to acceptable levels without compromising quality or economics. Within 6 months, demand softens and Craftsman re-adjusts manpower, shift configuration and hibernates extra capacity for when it’s needed in the future.
Customer does more volume of higher margin specialty products with no investment in capital, lead times are compressed meeting best in industry standard. Inventory turns increase and JIT delivery becomes the norm.